Privacy Policy [update 7/12/2023]

 Protecting Your Privacy: Hetacloud's Commitment

At Hetacloud, we value the privacy of our customers and users of our Services. This privacy policy outlines how we collect, use, maintain, and disclose information collected from individuals who interact with our consulting services, online services, websites, and web services. Our commitment is to maintain and protect your right to privacy while delivering exceptional products, services, and websites.

Privacy

We strive to build long-lasting relationships based on trust. Our goal is to ensure that your privacy rights are upheld and safeguarded. It's important to note that our Services are not intended for children under the age of 13.

Information We Collect

At CCHosting, Inc., we are dedicated to protecting your privacy. Therefore, we collect and utilize personal data only as needed to deliver our top-notch products, services, and websites (referred to as "Services"). Personal data includes information such as your name, address, telephone number, email address, and other data that may directly or indirectly identify you.

Our Privacy Policy aims to provide a clear understanding of the data we collect, why we collect it, and how and why we use your personal data. We also provide options for you to access, update, or manage the personal data we process.

If you have any questions regarding our practices or your rights, our Data Protection Officer ("DPO") and dedicated support team are available to assist you. Please contact us at help@Hetacloud. Rest assured that this inbox is actively monitored and managed to deliver a trustworthy experience.

We collect information to provide you with the best possible experience when using our Services. Much of the personal data we collect is directly obtained from you when you:

Create an account or make a purchase (e.g., billing information, including name, address, payment details)

Seek assistance from our customer support team (e.g., phone number, case notes)

Complete contact forms or request newsletters or other information (e.g., email)

Participate in contests, surveys, or other activities that require your information

Additionally, we collect additional information to ensure the necessary and optimal performance of our Services. We want to shed light on these collection methods, which may not be immediately apparent, and explain how they work:

Account-related information: We collect information related to your use of our Services, such as account numbers, purchase history, product renewals or expirations, information and support requests, and notes detailing your inquiries and our responses.

Cookies and similar technologies: Our websites use cookies and similar technologies to track your browsing behavior, including links clicked, items purchased, and device type. This enables us to collect data, including analytics, on how you use and interact with our Services. It helps us provide you with more relevant product offerings, enhance your experience on our sites and mobile applications, and analyze and improve the performance of our Services. We may also collect your location (IP address) to personalize our Services. For more information and instructions on managing these technologies, please refer to our Cookie Policy.

Data about Service usage: When you use and interact with our Services, we automatically collect data such as metadata, log files, cookie/device IDs, and location information. This includes specific details about your interactions with features, content, and links within the Services, as well as information about your IP address, browser type and settings, usage date and time, browser configuration and plugins, language preferences, cookie data, device information (such as device type, operating system, device settings, application IDs, unique device identifiers, and error data), and some location-related data. This information helps us personalize our Services and approximate your location.

Supplemented Data: We may receive additional data about you from publicly available databases or third-party sources from which we have obtained data. In such cases, we may combine this data with the information we already have about you to update, expand, and analyze the accuracy of our records. This helps us identify new customers and provide products and services that may interest you. If others provide us with your information or you provide us with personal information about others, we will use that information only for the specific purpose for which it was provided.

How we use this Information

We believe in minimizing the data we collect and limiting its use to

(1) the purposes for which you have given permission,

(2) delivering the Services you purchase or interact with, or

(3) legal compliance or other lawful purposes. These uses include:

Delivering, improving, updating, and enhancing our Services: We collect various information related to your purchase, use, and interactions with our Services. This information is used to improve and optimize the operation and performance of our Services, diagnose problems and identify security risks, prevent fraud and abuse, collect aggregate statistics about Service usage, and understand and analyze your preferences and interactions to provide relevant products and services.

Sharing with trusted third parties: We may share your personal data with affiliated companies within our corporate family, third-party service providers with whom we have partnered to integrate their services into our own, and trusted third-party service providers who perform services on our behalf. These third parties are contractually bound to treat your personal data with the same level of care and are prohibited from using or sharing it for purposes other than those specified.

Communicating with you: We may contact you directly or through third-party service providers regarding products or services you have signed up for or purchased from us. These communications may be transactional or service-related in nature. We may also contact you with offers for additional services based on your consent or legitimate interests. You can manage your subscription preferences and communication preferences through your "Lab" page or by contacting us at help@Hetacloud.

Compliance with legal, regulatory, and law enforcement requests: We cooperate with government and law enforcement officials, as well as private parties, to comply with the law and respond to claims, legal processes, or court orders. We may disclose your information to protect our rights, property, or the safety of the public or any person.

Website analytics and targeted advertisements: We use web analytics tools to collect information about how you interact with our website or mobile applications, including pages visited, site history, time spent, operating system, web browser, and network and IP information. This helps us improve our Services. We may also display targeted ads based on your browsing activities and interests. You can opt out of interest-based advertising in the European Union by contacting us at privacy@Hetacloud.

Third-party websites: Our website and mobile applications may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies.

Disclosure of Information

Hetacloud may disclose aggregate, anonymous data based on information collected from users to investors and potential partners. This data will be in the form of statistical information only, and personally identifiable data will remain strictly confidential. In the event of a sale, the information collected from users may be transferred to the new owners.

We may engage third parties, including our subsidiaries and affiliated companies, to preserve, analyze, store, or manipulate data collected from our customers. In such cases, these third-party service providers are required to treat the data with the same level of care and confidentiality as Hetacloud.

Special Offers and Updates

Occasionally, our customers and users may receive information on products, services, special deals, or newsletters. We provide the option to opt out of receiving these types of communications, respecting your privacy preferences.

Service Announcements

On rare occasions, we may send out service-related announcements, such as temporary service suspensions for maintenance. These communications are not promotional in nature, and users generally cannot opt out of them.

Legal Disclaimer

While we make every effort to preserve your privacy, there may be circumstances where we need to disclose personal information if required by law, court order, or legal process served on Hetacloud. Our websites may contain links to other sites, and we are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

Maintenance of Information

The information you provide to Hetacloud is saved indefinitely and may be stored in one or more databases maintained directly or indirectly by Hetacloud. We employ industry-standard security measures to protect the confidentiality of this information. Although we cannot guarantee complete security, we make every effort to prevent loss, misuse, or alteration of data. Sensitive information, such as credit card numbers, is encrypted before transmission.

You can access, edit, and update your personal details in your "Lab" at any time. If you encounter any issues, please contact us at help@Hetacloud, and we will assist you promptly.

How We Secure, Store, and Retain Your Data

We follow generally accepted standards to secure and protect the personal data we collect during transmission and while stored. This includes utilizing appropriate encryption where necessary.

We retain personal data only for as long as necessary to provide the Services you requested and for legitimate legal or business purposes. This may include retention for legal compliance, record-keeping, or resolving disputes.

If you have any questions about the security or retention of your personal data, please contact us at help@Hetacloud.

Your Responsibility

You are responsible for safeguarding your login information, such as usernames and passwords, that provide access to your private information within Hetacloud's services. Keep your login information secure and avoid sharing it with others.

Please be cautious of key-loggers, viruses, or other surveillance devices that may intercept login information on the computers you use to access our Services, particularly public computers. Always log out when you are not actively using the Services.

Changes in our Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we make changes, we will post the updated policy on our website and other appropriate locations. Material changes will be communicated to you at least thirty (30) days before their implementation.

Infrastructure and Data Security Access and Manipulation

We take information security seriously and operate a global infrastructure designed to ensure state-of-the-art security throughout the information processing lifecycle. Our infrastructure incorporates physical security measures, encryption, strict access controls, and ongoing monitoring to protect data.

Hetacloud employs a range of security measures, including firewalls, machine learning capabilities, real-time monitoring, vulnerability scanning, and penetration testing. We aim to provide robust security at all levels, from physical security to software protection.

Questions/Concerns

If you have any questions, concerns, or complaints regarding our Privacy Policy, practices, or Services, please reach out to our Office of the Data Protection Officer at help@Hetacloud. We are here to address your inquiries and provide assistance in a timely manner.